ITIL Practitioner

ITIL certification is one of the primary requirements for professionals who want to learn and understand the fundamental concepts of ITIL frameworks to enhance the quality of IT Service Management.The ITIL MALC (Managing Across the Lifecycle) Certification quantify and validates a individual understanding of the key topics of the ITIL framework and its implementation to achieve management objectives.

Course Overview

Course description

The ITIL framework was developed as a source of best practices in Service Management and is used by organizations worldwide to authorize and improve their IT operations. This course will guide you in the five life cycle phases along with service strategy, service design, service transition, service operation and continual service enhancement.

Managing Across the Lifecycle is the completion of the journey to ITIL Expert which is aimed to those who really wish in demonstrating the knowledge of the ITIL scheme in its entirety. The MALC Certification is awarded to candidate who have already attained a range of ITIL Certifications and have a good knowledge and skills base in ITIL best practices.

To achieve the ITIL Master level, which is the highest and final certification within the ITIL scheme, One need`s to achieve the ITIL Expert certificate first. The stages in ITIL are linked so that one can implement and live service-level combined service management in practice, rather than separately.

Target audience

  • Chief information officers
  • Senior IT managers
  • IT managers
  • Supervisors
  • IT professionals
  • IT operations practitioners
  • IT development practitioners
Course Benefits

Benefits to Individual

  • Achieve ITIL Expert status and distinguish yourself from your associates, through one of the most prominent certifications in IT Service Management
  • Helps in Gaining a all-around, superior knowledge and skills-base to be able to appliance and direct ITIL best practice
  • Helps to Get the right skills so you can take on a management, leadership or consulting role within IT Service Management

Benefits to Organization

  • Helps in enhancing service alignment of an Organization.
  • Gives an perceptive on how organization can apply the ITIL processes to achieve its goals and service excellence.
  • Flexibility & Organization quickness can be improved.
Course Outline
  • Key approach of the service lifecycle
  • Communication and stakeholder management
  • Integrating service management processes across the service lifecycle
  • Managing services across the service lifecycle
  • Governance and organization
  • Measurement
  • Implementing and improving service management capability
Exam Information
  • Multiple choice examination questions
  • 10 questions for each paper
  • 35 marks needed to pass (out of 50 available) - 70%
  • 2 hours (120 minutes) duration
  • Closed book
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