ITIL® 4 Foundation Training & Certification

ITIL 4 Foundation is the most widely acknowledged entry-level ITIL certification available for IT professionals. ITIL is one of the international normal for its service management. It guides its services to be delivered with enhanced efficiency and more adequately, leading to delighted customers. To completely act in an ITIL based its business processes, understanding of ITIL framework is quite critical so as everybody speaks the identical language. This learning will provide you with the nuances of working in an ITIL culture. You will get a summary of this discipline and the way to attach the processes and phases of ITIL. During the training, we will also showcase you the combination of ITIL framework and agile process, therefore you as a participant will be able to build the link between quite different strategies and their implications for the framework of ITIL. This learning will also prepare you for the ITIL foundation examination.

Course Overview

Course description

ITIL Foundation is the Entry Level certification in IT Service Management. The Foundation level gives the basic Recognition of the ITIL Service Lifecycle concepts, Key Principles, and terminology used. It is the first step for an individual to become an ITIL EXPERT.

ITIL Foundation course is designed in such a way that helps to understand the ITL Framework and achieve the business goals by increasing productivity and reducing cost.

Target audience

Business process owners, project managers, IT professionals, business managers, students and individuals who have a keen interest in IT Services Management can attend this course. The ITIL Foundation certification is a prerequisite for the Practitioner`s Certificate and the Manager`s Certificate in IT Service Management.

Course Benefits

Benefits to Individual

  • Stable IT services help in increasing business productivity, efficiency, and effectiveness.
  • Helps an individual to analyze, plan, deliver and support IT Services to Business.
  • Makes informed of the Global Standard Best Practices.
  • Meet with various ITIL processes will help an individual to understand the gaps very well.
  • Helps to communicate with the customer or client in common language.

Benefits to Organisation

  • Helps staff for better utilization of skills and experience which leads to productivity increase.
  • Customer Satisfaction
  • Strategic Business Objectives can be achieved through aligned IT Services
  • User, as well as end-user perception, is been enhanced.
Course Outline
  • Service management as a practice (comprehension)
  • The ITIL service lifecycle (comprehension)
  • Generic concepts and definitions (awareness)
  • Key principles and models (comprehension)
  • Selected processes (awareness)
  • Selected functions (awareness)
  • Selected roles (awareness)
  • Technology and architecture (awareness)
  • Competence and training (awareness)
Exam Information
  • Multiple choice examination questions
  • 40 questions
  • 26 marks required to pass (out of 40 available) - 65%
  • 60 minutes duration
  • Closed book.
Speak to Career Advisor

+1 844 7206040

Available 24x7 for your queries